Fury as Aussie bank customers have their bank balance wiped to ZERO during debit card chaos - with some falsely charged thousands
St George Bank customers have had their bank accounts drained of all money after a debit card issue duplicated transactions.
The banking giant, owned by Westpac, confirmed it was dealing with a glitch that left customers with empty bank balances, and even overdrawn accounts.
'We’re aware of an issue impacting some of our customers where Visa Debit Card payments have been duplicated overnight,' St George Bank tweeted at 10.00am on Sunday.
Update 6pm: The issue impacting some Visa Debit Card payments has now been resolved and customer balances have been restored.
— St.George Bank (@StGeorgeBank) August 29, 2021
We want to apologise to all customers impacted and assure them no one will be left out of pocket as a result of this matter.
Update 6pm: The issue impacting some Visa Debit Card payments has now been resolved and customer balances have been restored.
We want to apologise to all customers impacted and assure them no one will be left out of pocket as a result of this matter.
St George Bank customers have had their accounts drained after an issue was confirmed via the institution's Twitter account
By 6pm, the bank announced the issue was 'resolved and customer balances had been restored' but not before those affected voiced their outrage.
Customers tweeted that they have been unable to buy food, or access any money at all as their accounts were completely wiped.
One frustrated individual said they had been double charged by more than a thousand dollars, and when they tried to transfer money across, their balance remained overdrawn.
You double charged me for over 1K. I had 1k in another account which I transferred but it still left me with ZERO and overdrawn....I am so pissed. I will be looking to change mortgage provider. WHY is NO-ONE reporting about this. And HOW can this happen in this day and age.
— Zokstar11 (@Zokstar11) August 29, 2021
You double charged me for over 1K. I had 1k in another account which I transferred but it still left me with ZERO and overdrawn....I am so pissed. I will be looking to change mortgage provider. WHY is NO-ONE reporting about this. And HOW can this happen in this day and age.
The glitch saw transactions from debit cards duplicated, leaving customer with empty and overdrawn accounts
Another angry banker was dumbfounded by the issue, saying 'this is insane - I can’t believe this is even possible. You have left SO many people with 0 money'.
Other customers were also clearly confused why the bank didn't notify customers directly about the potential fault in their system.
Daily Mail Australia has contacted St George Bank for comment.
Why wasn’t a blanket text or email sent to your ‘valued customers’?!
— Sarah (@Sarah_Aus) August 29, 2021
I would have much preferred to be notified, rather than having to search for this information after scrolling through my account unsuccessfully trying to work out why my balance had randomly dropped 🤷🏼♀️🤦🏼♀️
Why wasn’t a blanket text or email sent to your ‘valued customers’?!
I would have much preferred to be notified, rather than having to search for this information after scrolling through my account unsuccessfully trying to work out why my balance had randomly dropped 🤷🏼♀️🤦🏼♀️