Small business owner has the PERFECT response for 'Karen' who sent a petty email complaining about being given free lollies with her order
A small business owner who broke down in tears after getting a nasty email from a vegan customer complaining about getting free lollies in her order has vowed to keep handing out sugary sweets.
TLC Body founder Carissa Collins, who lives on the Gold Coast, took to TikTok earlier this week to share her disheartening experience after she included the thoughtful gift in a female customer's beauty product order.
The rude email she received in return stated the 'Karen' customer was unhappy with the 'sugary junk' and they would no longer buy anything from Ms Collins because she couldn't be trusted.
Carissa Collins who lives on the Gold Coast thanked her supporters for their kind comments over the last two days
But in a series of follow-up videos, the young business owner revealed she was refusing to let the customer get her down and would keep including free treats.
'All I can say right now is wow these last two days have been crazy. I am so blown away by your supportive comments,' Ms Collins said.
'I wasn't expecting so many people to see me Kimmy K crying on the internet but I really want you guys to know I appreciate you so much. Thank you for your support and kind words.'
Packing new orders on Friday and Saturday, Ms Collins threw in not just one packet of Haribo Gummi Bears - the offending candy - but handfuls of them.
She grabbed them from a large cardboard box stocked with Chupa Chups, Mentos and other lollies that looked to be enough to last for weeks worth of orders.
The video received more than 300 comments which were overwhelmingly supportive.
'Yes girlfriend, you may have lost that Karen's business but you gained mine,' one person said.
'This is the comeback we wanted to see. In my town we have two sushi shops and we only go to the one that has lollies,' another said.
Shocked Gold Coast business owner Carissa Collins spoke of a negative email from a customer in a TikTok video that got over 450,000 views and her response to the customer
Gold Coast business owner Carissa Collins was left in tears following an aggressive email from a 'Karen' who questioned why she was given a complimentary set of lollies with her online beauty order on Thursday
'Good on you for not letting her get you down,' added a third.
'I was actually purchasing for the candy,' a fourth joked.
In her previous video explaining about the inconsiderate email, Ms Collins said she normally wouldn't let message such as this one get to her but was having already having a bad day.
'I literally just received an email from a customer complaining about me giving them a lolly. A bloody lolly in their order. Honestly how this email was worded, it was almost as if I had stabbed them or something,' Ms Collins said through tears.
A grab of the email where the customer questions why she was given 'sugary junk' with a beauty product she purchased online
Mrs Collins shared a screenshot of the rude email where the irate customer states she will 'no longer purchase any more products as she can't trust her word'.
She goes on to question what Mrs Collins stood to gain from 'sending someone a bit of sugary junk' before adding 'if they were vegan I would have at least appreciated the thought'.
Most conventional lollies are produced with gelatin - which is made out of animal proteins - and isn't suitable for vegans to eat.
A shocked Mrs Collins asked her followers 'when did it become OK to speak to people like this... what the hell. I am trying to do a nice thing by giving free gifts with orders.
'If you don't like a lolly, don't eat it.'
Ms Collins packing a new order on Friday and including more free gifts
The rogue sweets Mrs Collins included in the order were the popular gummi candy Haribo Goldbears.
The over-the-top email shocked many online with Mrs Collins humbled by the response and kind words by many of her supporters.
'I had a stressful day, so I took the email very personally,' she told Daily Mail Australia. 'It is also the first negative email I have received like that.
'I really appreciated the response online, it blew me away to be honest.
'I also won't be stopping throwing in free lollies with my products, I think it is a nice touch... I guess the woman was having a bad day.'