Insurers increasingly refuse to pay out if pet owners take their animal to unapproved vets in an emergency

Worried pet owners who rush their sick or injured animals to the nearest vet are being lumbered with bills for thousands of pounds because insurers refuse to pay out.

Complaints about pet insurance rocketed by 50 per cent this year, according to figures from watchdog the Financial Ombudsman Service, which handles disputes between firms and customers.

It found in the customer’s favour in six out of ten cases — a much higher figure than average.

The Ombudsman says firms are increasingly turning down customers who have taken their animal to their nearest vet in an emergency.

Claims are thrown out because the practice is not on the insurer’s list of approved vets.

The latter will be practices which have agreed set fees with an insurer but may not be the closest to the pet owner’s home.

A spokesman for the Ombudsman says: ‘We know that it’s not always possible to contact your insurer before taking your pet to the vet, particularly in some emergencies.

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‘These situations can be very distressing and can require you to act fast, so we would expect your insurer to take a fair view of claims in these circumstances.’

In some cases, owners were being hit with bills totalling hundreds of pounds when insurers decided the vet they had chosen was too expensive and refused to pay out in full.

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