The end of room service? Not so fast
When the New York Hilton Midtown said it was dispensing with room service starting in August, it caught the attention of frequent travelers who, after getting in from a long flight, have come to count on being able to order a burger at 2 a.m. The news was particularly significant since room service itself was popularized about a half mile away in the 1930s at the Waldorf Astoria Hotel, which is now also part of the Hilton chain. Plenty of hotels, however, are going the opposite way - trying to turn room service into a bigger draw. The number of hotels offering room service actually increased by 8 percent between 2011 and 2012, says Ned Barker, president of Grill Ventures Consulting Inc and spokesman on the issue for the American Hotel & Lodging Association. "I don't see room service going away any time in the near future," says David Morgan, vice president of food and beverage for Omni Hotels & Resorts. "We would lose customers if we did not have in-ro...