Adam Uren, of This is Money, said: This is not the response you want from insurers after going through the unpleasant experience of having a car crashing into your garden.
While sometimes insurance claims can take a while to process, in this instance you provided the information required promptly only to be met with less than sparkling levels of communication from Aviva.
More... How to get the best home insurance: get a cheaper deal and the cover you need Get a home insurance quoteIn fact, the reason why it took so long was that Aviva didn't take down your details correctly in the first place, which is something its staff probably would have realised had you managed to get through to someone other than a series of call centre operatives.
However, after you contacted us, Aviva quickly realised its mistake, and has settled your claim as well as giving you £100 by way of an apology.
That said, Aviva did get your name wrong when responding to This is Money, so I hope the money reached you...